Frequently
Asked Questions

Check-in time is from 5:00 PM, and check-out time is by 11:00 AM. We offer Early Check-In (2:00 PM) and Late Check-Out (2:00 PM) as selectable add-ons when making your reservation, subject to availability.

Once your reservation is fully paid and confirmed, and you have completed the online check-in process via our partner Chekin, you will receive secure access instructions (such as a digital key or lockbox code) prior to your arrival.

Yes, a £250 security deposit hold is placed on your card prior to check-in via our partner Chekin. This is a separate authorization from your initial rental payment and is released after departure, provided no damage has occurred.

Yes, every Iconic Spaces property undergoes professional cleaning and preparation before your arrival.

Our properties are fully furnished and include premium linens, towels, toiletries, high-speed Wi-Fi, and a fully equipped kitchen. Specific amenities vary by property and are listed on the property details page.

Parking availability depends on the specific property. Please check the individual property listing for details on private parking, street parking, or nearby garages.

Many of our properties are pet-friendly! If you plan to bring a pet, simply select the pet option during booking. A standard £50 pet fee applies to cover additional cleaning.

Our guest support team is available to assist you. You can reach out via the contact information provided in your booking confirmation, or use the "Contact Us" form on our website.

Yes, visitors are welcome during daytime hours. However, overnight guests must not exceed the maximum occupancy limit stated for the property.

No. To ensure a peaceful environment for our neighbors and to maintain our high standards, parties, large gatherings, and events are strictly prohibited in all Iconic Spaces properties.

We understand that accidents happen. Please report any damage to our team as soon as possible. Costs for repairs or replacements may be deducted from your security deposit.

You can find a map and location details on each property page. If you need specific recommendations or distances to certain landmarks, our team is happy to help.

Our properties are typically selected for their convenient locations, with easy access to public transportation networks. We also offer Airport Transfer as an optional add-on during booking.

We process all rental payments securely via Stripe. We accept all major credit and debit cards, including Visa, Mastercard, and American Express.

Our standard policy allows you to cancel for a full refund up to 30 days before your arrival. Cancellations made within 30 days of check-in are non-refundable. You can submit cancellation requests via email or WhatsApp. Please refer to our Cancellation Policy for full details.

Extensions are subject to availability. If you wish to extend your stay, please contact us as soon as possible so we can check the calendar and process the additional payment.

Yes, we offer special rates for extended stays. Please reach out to our team with your desired dates and property for a customized quote.

Absolutely. Iconic Spaces is perfectly suited for corporate travelers and those relocating. We can provide invoices and accommodate specific corporate requirements.

For any inquiries before, during, or after your stay, you can reach us via the Contact page or by replying to your booking confirmation emails.